Terms and Conditions

By purchasing the ticket, you (“Ticket Holder”) agree to be bound by the terms and conditions of sale specified herein and any other provision as may be specified by Major Mindgames Ltd (“Escape Room Owner”) from this time.
Major Mindgames Ltd, their agents or employees shall not be liable for any death, personal injury, loss, damage however caused while in the venue, location or place related to Major Mindgames Ltd Escape Rooms (“Site”) nor are they liable for any complaints, claims, refunds, or exchange for any reason, including without limitation, cancellation or postponement of Major Mindgames Ltd.

Booking fees and handling fees shall not be refundable. Any refunds shall be made only at the management’s discretion. Tickets are sold subject to the following conditions.

General

Nothing in these terms and conditions is intended to affect your statutory rights.

The trademarks and logos displayed on the website are the property of the Major Mindgames Ltd company. Use is not permitted without the written consent of Major Mindgames Ltd and such use will constitute an infringement.

The company collects and stores your personal details without disclosing it to any 3rd party and is dedicated to ensuring that the privacy of your personal information is protected in accordance with the Data Protection Act 1998.

The website may contain hyperlinks to third party websites. The operation of those websites is out of the company’s control and are used at your own risk. The company accepts no liability for any damage arising out of any use of those websites.

To the fullest extent permissible by applicable law, Major Mindgames Ltd disclaims all warranties, express or implied, including but not limited to, implied warranties, merchantability or fitness for the operation of the Major Mindgames Ltd escape room game.

Major Mindgames Ltd does not warrant the reliability, accuracy, completeness, current or error-free of the product, content and materials included, used or deployed on the Site. If a product, content or material is not as described, you have expressly waived the right to claim any damages and/or losses including but not limited to direct, indirect, incidental, punitive, and consequential damages derived from such use or reliance of the description of the product, content or material.

Onsite and game play

The game(s) is designed for a team of 2-10 people per room.


Upon booking you have agreed to participate, join, enter, use, play and/or access Major Mindgames Ltd at your own risk. Major Mindgames Ltd expects visitors not to disclose any details of the game directly or indirectly to the public.

Upon booking you agree to behave, conduct, perform, carry out, execute, achieve and complete the Major Mindgames Ltd escape room game in accordance to the instruction, command and rules specified by Major Mindgames Ltd employees. On failure to do so Major Mindgames Ltd, including employee or agent shall have the right and power to decline or refuse your entry to the Site.

Major Mindgames Ltd shall exercise the right to charge you for any damage which is intentional or caused by misuse of items.

All items including but not limited to your personal belongings, objects, luggage, baggage, watches, wallet, items and/or property shall be kept by you at your sole risk. In any event, Major Mindgames Ltd, including the employee or agent, shall not be held liable or responsible for any loss of your personal belongings, stuff, object, luggage, baggage, watches, wallet, item and/or property, either within the site or outside of the site. The risk of loss for your personal belongings, objects, luggage, baggage, watches, wallet, items and/or property shall be borne by you upon entrance on the Site or engagement with the Major Mindgames Ltd business.

Bookings

Only person(s) who are at least 18 years of age are permitted to book a game.
All pricing is outlined on the website or may be requested over the telephone. Major Mindgames Ltd has the right to amend the pricing structure without prior notice.

Game pricing is set according to the group size (between 2-10 people).

At this time bookings can only be made online.

Full payment is required at the time of booking. If booking is made over the telephone full payment must be made immediately.

All bookings are final and any amendments/alterations are at the discretion of Major Mindgames Ltd’s management.

Only one type of discount or offer can be used within a single transaction. Major Mindgames Ltd’s management has the right to refuse any discount or offer if the ticket holder is deemed to be misusing the offer applied.

Games may not be transferred or resold for commercial purposes or at a premium. If a game is transferred or resold in breach of this condition, the bearer of the Game or the person claiming the right to attend the event will be refused admission to the game.

Safety

You shall not enter the site under the influence of drugs or intoxicated. Failure to adhere will result in Major Mindgames Ltd’s employee or agents reserving all rights and power to decline or refuse you entry to the site. All rights are reserved to take the necessary legal action to ensure the reputation of the Major Mindgames Ltd’s business remains intact and guarded against any risk or harm towards the Major Mindgames Ltd business. All losses, damages or legal costs derived from such incident shall be solely borne by you.

We encourage you to wear suitable attire including but not limited to footwear and clothing before the commencement of the Major Mindgames Ltd game.
Major Mindgames Ltd does not tolerate any kind of bullying or harassment towards its employees.

No food or drink is permitted within the escape rooms.

Video and photographic materials

Video recordings are used within the game rooms but for surveillance purposes only.

On occasion we will look to use video recordings to create promotional tools but will only do so upon receiving written consent for all individuals included in the footage.
During/following each mission photographs of each team will be taken. These photographs may be uploaded to social media sites or utilised for promotional purposes. If selected photographs are utilised then we will endeavour to maintain your anonymity by ensuring that no names or personal details are included.

You are not allowed to record, capture, snap or save any photograph, video, film, tape or audio recording whatsoever before, during and after the Major Mindgames Ltd escape room game without the explicit permission of Major Mindgames Ltd. If such recording activity is found within the site, Major Mindgames Ltd, including the employee or agent, shall reserve the power, authority and consent expressly granted by you to delete, remove or transfer such recording to any device, media or hardware owned by Major Mindgames Ltd and the copyright of such recordings will be deemed automatically granted by you to Major Mindgames Ltd.

Rules

You have 60 minutes to escape from the Room. All the clues you need to solve the puzzles are in the Room; you just need to find them and put them together. Our puzzles are designed to be solved using logic, critical (and often lateral) thinking, observation, insight, and communication.

Physical power is not required; if you feel brute force might be the solution to a puzzle, you are on the wrong track.

Don’t stand or climb on furniture. There are no clues in or on the ceiling. Do not break any glass.

The Room is equipped with cameras to monitor safety and track the progress of the participants. You can ask the camera for as many hints as you like, during the course of your game. If you are stuck for a long time, Major Mindgames Ltd reserves the right to offer you a hint to help promote the moving of the game. Please advise staff in advance if you DO NOT wish to have any hints at all.

The Room does have an emergency exit, should extraordinary circumstances require it. In the case of a non-emergency need to leave the room (illness, sudden need for departure, requiring the restroom), you can exit through door with which you entered the game. The clock will not stop.

Please do not take pictures or make video/audio recordings while in the Room.
Keep any clues, combinations, and solutions to our puzzles to yourself so that others may enjoy the Room after you.

Major Mindgames Ltd will take a couple pictures of you and your team after the game to post on our website and/or social media pages.

Be aware Major Mindgames Ltd may make use of strobe or flashing lights or a smoke machine. Please advise ahead of time if this will cause a health issue as we can make adjustments to the Room.

Children under 18 must be accompanied by an adult. Be aware there may be scary sounds and or visuals in the Room. Please advise staff if you have a nervous disposition prior to entering the Room, and we will minimise the ambient effects in the Room.

Major Mindgames Ltd reserves the right to refuse entry to, or remove from the Room, any person whose demeanour or actions are deemed to pose a threat to the safety of themselves, other participants, or the Room itself. In this case there will be no refund or other compensation.