FAQs

Basically it’s a room (no prizes for guessing that) with a difference. Packed with puzzles, clues, mysteries, surprises and intrigue, escape rooms transport teams of two-to-eight players into immersive adventures; making them the heroes (or in some cases villains) of cleverly-crafted plots.

Teams are given an hour (or a bit more if the games host is feeling generous), to solve a set of apparently random clues and ‘complete’ the room – although they’re never actually locked in.

Fear not. You’ll be fully briefed on how the game works when you arrive, and we’ll go through all the safety and game-play information you need.

The clues and puzzles will be apparent during the game. Your games host will be your biggest cheerleader, and will be on hand to support you whenever you need them for the whole time.

It’s hard to say because some people find some puzzles and clues easier than others.

Factors like how well you know each other, how energised you are, or even what you’ve eaten for lunch can affect how hard you might find the puzzles.

We find that the difficulty of our rooms is subjective depending on where your strengths lie as a team. Therefore, we recommend you choose the room you think sounds like the most fun!

It’s worth noting that younger children often rely on a lot of help from adults to help them complete the puzzles and get through the game within the hour.

You can find our opening times here, but we’re often able to accommodate large groups outside of these times, and there’s no harm in asking! So drop us a line and if we can organise your game for another time you’d like, we’ll try our best.

While we STRONGLY encourage fancy dress (we love seeing the best superhero, ghostbusting, or TV star costumes), if you would rather wear something more low key, comfortable clothes and shoes / trainers, are best.

Not really. None of our games are horror themed and none of them are designed to be frightening. You might have the occasional jump or surprise, but we’re more focused on fun than terror.

NB: ‘The Haunting’ is more creepy and ambient than horror-themed, although it does have a few jump scares, and several portions of the game take place in low light so discretion is advised. 

If, at any time in any game, you would like to come out, you will never be locked in and can exit the room whenever you want.

No – you can leave the room at any time you like, but the clock will keep counting down while you’re away.

None of the rooms are small, but some elements of the game might require some players to be in a smaller space. If you would like to come and see the space before booking please let us know and we can arrange a visit beforehand.

All our rooms can accommodate up to 8 people.

The Haunting can accommodate up to 10 people, but we would advise a maximum of 8 adults in the room.

If there are more of you, give us a call and we can see what we can do to help. We would advise the optimal number of people per room is between 4 and 6 people.

All our rooms can accommodate up to 8 people, so if you would like to add more players (up to that number) after you book, you absolutely can.

The Haunting can accommodate up to 10 people, but we would advise a maximum of 8 adults in the room.

Just drop our team an email at info@majormindgames.com and we’ll add the extra people to your game, and send you a secure payment link so you can settle the balance.

We absolutely do. Take a look at our not-so-top-secret discounts page at www.majormindgames.com/secret-discounts and we’ll hook you up.

Please be aware you will need to bring a Blue Light card or present your Blue Light app when you arrive.

With many businesses now working flexibly, on shifts, in the physical workspace, or at home, we’ve got  a team building solution to suit physical, hybrid, or remote teams. 

Our team building experience will give your groups the chance to experiment with how they work individually but, more importantly, how they lead and follow in collaboration with others.

Click here or email us at info@majormindgames.com to find out more about our corporate packages.

Yes – an escape room is a great activity for a family but there must be at least one paying player over 18 in all our games who would be required to be present in the room for the duration of the experience. This is for health and safety purposes, and also because some of the puzzles might be too challenging for younger players who would need some additional help.

The Haunting is designed for those aged 12 and above. This room has jump scares and several portions of the game take place in low light so discretion is advised. 

It’s worth noting that children often rely on a lot of help from adults to help them complete the puzzles and get through the game within the hour.

We do not recommend that large groups of children take part in any of our rooms, as they will require a lot of adult help and supervision. Escape Rooms are better as family activities – with two or more adults.

While we do not host children’s parties, an escape room is a great way to celebrate a birthday or special occasion.

It’s worth noting that children often rely on a lot of help from adults to help them complete the puzzles and finish the game within the hour.

The lower age limit may vary between our games but any players under 18 must be accompanied by a paying adult (18 or over) who would be required to be present in the room for the duration of the game. This is for health and safety purposes, and also because some of the puzzles might be too challenging for younger players.

Please note we do not provide catering on site.

No – most of our puzzles are based on skill and logic. No physical strength, agility, or dexterity is needed – just mental fitness and quick thinking. You may feel the need to sit on the floor to solve a puzzle, or indeed move around the room at a fast pace though, as adrenaline gets the better of you.

If you don’t finish the room within 60 minutes, your games host will come and find you. If there’s time, they will show you the rest of the room and talk you through the game. If not, you are more than welcome to come back and try again at any time.

You can ask for clues throughout the game though, to keep things moving if you get stuck.

Absolutely not. If you book a room it is yours for the duration of the game, we never add additional players from outside of your booking to make up numbers.

We require all teams to arrive 15 minutes before your booked time. This will give you a chance to ask questions you may have and to allow your games host to give you a health and safety and backstory briefing before you start.

We do require that all players arrive 15 minutes before the start of their game for a health and safety briefing. If you are going to be late please call us on 07830 493931 to let us know.

When we can, we will try and make sure that we can get you into your game for the full 60 minutes, however we may need to shorten your game depending how late you are.

If you arrive more than 15 minutes after the start of your game, we may have to cancel your game and, unfortunately, you will not be eligible for a refund.

You may be asked for ID as part of proof of purchase or proof of age on arrival. You’ll be asked not to use your phones or tablets in the escape room, but we have somewhere safe and secure for you to store your personal belongings.

We are not able to provide parking spaces, due to our top secret location (!), but parking is readily available at the Swan Walk multi-story carpark, which is accessible 24 hours a day and is within a three-minute walk of our venue. If you’d prefer to park somewhere else, you can also use The Forum (7 minute walk); and Piries Place (7 minute walk).

Absolutely.  All bookings are made via our booking service (Resova.com) and payments are processed by our payment provider (Squareup.com).

Most of the aspects of our games are suitable for pregnant people as there is very little physical activity involved, but please advise a member of staff when you arrive, so we can make sure we take any additional measures if appropriate.

We do. All of our rooms are accessible, but please do drop us a line at info@majormindgames.com if you have any questions about accessibility, so we can ensure you can get everything you need out of your experience.

We do not think anything in the room will be a problem to most people, but we want to make sure you are safe at all times.

No,  if there are loads of photos it could ruin the surprise for everyone else who comes to play. We can get some pictures of you and your team when you finish though, to share.

We ask that you don’t.

Unfortunately we can only allow guide dogs in our Escape Rooms, so pets that are not guide dogs will have to stick to playing escape rooms in your own home.